President's Message - The First 100 Days
Mitch Hillman
President/CEO
AAA Central Penn

My first 100 days as president of AAA Central Penn have been exciting, invigorating and gratifying. When I became your president on February 1, I made a commitment to do my best to capitalize on the substantial gains we have made in the last few years in all areas of the club. We have improved our level of service in Emergency Road Service, our members are very pleased with our Travel Agency and our Insurance Agency is serving more members than ever before. Our totally satisfied scores in Member Services are at an all time high.

We have a terrific Executive Team here at AAA Central Penn, and we have been working hard to improve the way in which we work together to support the needs of our members and our excellent staff - those people who do all the heavy lifting to get the job done. I have been in all 13 offices in the last few weeks and am constantly impressed by the hard working and dedicated staff I see wherever I look.

I am also pleased to see the progress we are making on our new headquarters addition, which will more than double the space at our Paxton Church Road building. We are eagerly looking forward to moving into the new facility. We will use this magazine to let you know when we are ready to show off our new building.

It is hard to believe that it has been nearly four months since I started this new and exciting role as your president; as the old aphorism goes - time really does fly when you are having fun.